Seniors
Elderly individuals who no longer drive but need regular access to healthcare.
Charlotte County · Family-Owned & Operated
Missing a Ride
Should Never Mean
Missing Care.
A Healthcare Access Organization committed to ensuring every resident of Charlotte County can reach the care they need — with dignity, reliability, and compassion.
PatientsSeniorsMedicaid ClientsIndividuals with DisabilitiesDialysis & TreatmentCharlotte County
5,000+
Patients Connected to Care
98%
Reliable Care Access Rate
6+
Years Serving Charlotte County
6
Communities Across Charlotte County
The Story Behind the Mission
A missed ride is never just a missed ride.
For a dialysis patient, it means a missed treatment. For a chemotherapy patient, it means a skipped session. For a senior with a follow-up, it means a condition that worsens unnecessarily.
Active Caring exists because transportation is not logistics — it is healthcare infrastructure. We are a Healthcare Access Organization whose intervention happens to be transportation.
Family-Owned & OperatedPunta Gorda, FLCharlotte County6+ Years Serving Community
The Patient Journey
01 · Healthcare Need
A patient needs care.
A dialysis appointment. A specialist follow-up. A chemotherapy session. Life-sustaining care that simply cannot be missed.
02 · Transportation Barrier
No way to get there.
No car. No family nearby. No reliable transit. The barrier isn't clinical — it's logistical. But the outcome is the same: missed care.
03 · Active Caring
We bridge the gap.
Active Caring connects patient to care — safely, on time, with dignity. What was a barrier becomes a bridge.
04 · Care Received
Appointment reached.
The treatment happens. The diagnosis is made. The follow-up occurs. Healthcare access is restored.
05 · Outcome Improved
Health. Independence. Peace of mind.
Better health outcomes. Maintained independence. Family peace of mind. A community that stays healthy together.
What We Provide
NEMT Services, Tailored for You
Every ride handled by trained, background-checked drivers — on time, every time.
01
Medical Appointment Access
Reliable, punctual healthcare access to primary care, specialists, labs, imaging, and therapy. We coordinate your schedule so care is never missed.
Book a Ride→02
Dialysis & Treatment Continuity
Recurring access to dialysis, chemotherapy, and ongoing treatment programs — coordinated directly with your facility to ensure no treatment is ever missed.
Book a Ride→03
Wheelchair Accessible Transport
Fully equipped vehicles for wheelchair users. No transfers required — door-to-door, with the dignity every patient deserves.
Book a Ride→04
Medicaid & Insurance Access
We work with Medicaid, Medicare Advantage, and coverage programs. We handle coordination so patients receive the healthcare access they're entitled to.
Book a Ride→05
Hospital Discharge Coordination
Safe, timely care transitions home after procedures, surgeries, or extended hospital stays — with care coordination and dignity.
Book a Ride→06
Senior Healthcare Access
Specialized access support for elderly patients with door-to-door assistance, patience, and the independence every senior deserves.
Book a Ride→Same-Day Available
Need a ride today?
Call us directly or use our scheduling form. We'll get you there — on time, every time.
Our Community
Every Patient. Every Need.
We serve every member of Charlotte County who needs safe, reliable access to healthcare. No patient left behind.
Dialysis Patients
Ensuring continuity of life-sustaining treatment, 3× weekly or as prescribed.
Individuals with Disabilities
Wheelchair users and mobility-limited patients in fully adapted vehicles.
Medicaid Clients
Beneficiaries entitled to covered non-emergency healthcare access.
Hospital Discharge Patients
Safe care transitions home after procedures, with care coordination support.
Veterans
VA-coordinated and private access to medical and specialty appointments.
Families & Caregivers
Schedule on behalf of a loved one — we handle every detail with care.
Social Worker Referrals
Trusted healthcare access partner for case managers and social service professionals.
Low-Income Residents
Committed to healthcare equity — serving every patient regardless of income.
Recovering Patients
Follow-up care, physical therapy, wound care, and continuity of recovery.
Healthcare Facilities
Hospital systems, dialysis centers, and clinics — we're your care access partner.
Charlotte County Community
Any resident of Punta Gorda, Port Charlotte, North Port, or Englewood.
Not sure if we can help? Call us — we'll find a solution.
Call 941-763-4828✓Licensed & Insured
✓Background-Checked Staff
✓CPR & First Aid Certified
✓HIPAA-Aware Operations
✓Wheelchair Equipped Fleet
✓Family-Owned & Operated
Safety First
- Background-checked drivers
- CPR & First Aid certified
- HIPAA-aware operations
- Regular vehicle inspections
Operational Excellence
- Real-time dispatch
- On-time performance tracking
- Same-day availability
- Family notification available
Community Trust
- Family-owned, Punta Gorda-based
- Local hires & community investment
- Healthcare partner relationships
- 6+ years serving Charlotte County
Vehicle Standards
- Wheelchair-accessible fleet
- Clean, maintained vehicles
- Door-to-door service
- Comfort-focused interiors
Active Caring Non-Emergency Medical Transportation is a licensed and insured registered business serving Charlotte County, Florida. 2614 Charlene St, Punta Gorda, FL 33950.
For Healthcare Facilities
We're an extension of your care team.
Healthcare discharge planners, social workers, and care coordinators throughout Charlotte County trust Active Caring to get their patients home safely and to their follow-up appointments reliably.
We offer same-day scheduling, HIPAA-aware coordination, and direct communication with your team — so patient handoffs are seamless and nothing falls through the cracks.
✓ HIPAA-Aware✓ Same-Day Available✓ Direct Dispatch Line✓ Recurring Scheduling
Hospitals & Health Systems
Dialysis Centers
Clinics & Specialist Offices
Social Workers & Case Managers
Care Coordinators
Community Health Organizations
"We refer our dialysis patients to Active Caring regularly. They're reliable, professional, and the patients always arrive on time. It takes the transportation burden completely off our team."
2024 Community Impact Report
Measurable Impact. Real Outcomes.
Every number represents a patient who reached their appointment, a treatment that wasn't missed, a senior who maintained their independence.
0
Patients Connected to Care
Healthcare appointments successfully reached
0
Appointments Successfully Accessed
Life-sustaining and preventive care visits
0
Dialysis Treatments Supported
Life-sustaining treatments never missed
0
Hospital Discharges Coordinated
Safe, dignified transitions home
0
Communities Across Charlotte County
Punta Gorda · Port Charlotte · North Port · Englewood
0
Healthcare & Community Partners
Facilities, agencies, and organizations served
0
Reliable Care Access Rate
On-time arrival for scheduled healthcare
0
Years Improving Healthcare Access
Rooted in Charlotte County since founding
Figures reflect cumulative community impact since Active Caring's founding · Charlotte County, FL
Healthcare Access Network
Where we connect care.
Hover a community to see healthcare access impact. Every connection is a patient who reached care they needed.
Charlotte County, FL
Healthcare Access Route
Community Node
Primary Hub (Punta Gorda)
Mission & Community Impact
Mission, Vision & Purpose.
Mission Statement
Active Caring Non-Emergency Medical Transportation provides safe, reliable non-emergency medical transportation that ensures patients in our community never miss the care they need. We serve Charlotte County with compassion, professionalism, and an unwavering commitment to health equity.
Vision Statement
Our vision is a future where every individual — regardless of income, mobility, or circumstance — has access to dependable, dignified transportation that eliminates barriers to healthcare and improves health outcomes for every person in the communities we serve.
The Problem We Solve
1 in 5
Adults miss appointments due to transportation barriers
30%
Of no-shows in Charlotte County linked to lack of transport
3.6M
Americans miss medical care annually due to transportation
Service Area
◉Punta Gorda
◉Port Charlotte
◉North Port
◉Englewood
◉Surrounding Communities
Funding Priorities
- Expand wheelchair-accessible fleet coverage
- Fund transportation for uninsured & underinsured patients
- Grow recurring dialysis ride program
- Invest in driver training & certification
- Extend service hours for evening appointments
Founder Story
Why Albert Wilson started Active Caring.
Every organization begins with a moment of clarity — a problem witnessed up close that demands a response. This is ours.
Founder & Executive Director
Albert Wilson
Founded Active Caring with the conviction that healthcare access is a fundamental community need — and that local, family-owned organizations are uniquely positioned to deliver it with the care it demands.
"A missed ride is never just a missed ride. It is a missed treatment, a missed diagnosis, a missed chance at health. That's why we show up — every time, for every patient."
Organizational Values
DignityReliabilityCompassionHealthcare EquityCommunity HealthIndependence
01
The Problem Witnessed
Albert Wilson watched patients in Charlotte County miss critical appointments — not because they didn't want to go, but because they had no way to get there. Dialysis sessions were skipped. Follow-ups were abandoned. Conditions worsened that didn't have to.
02
The Realization
A missed ride isn't just an inconvenience. It's a missed dialysis treatment. A skipped chemotherapy session. A follow-up that never happens. Transportation barriers are healthcare barriers — and healthcare barriers lead to worse outcomes, avoidable hospitalizations, and lives cut short.
03
The Response
Albert founded Active Caring with a singular commitment: no patient in Charlotte County should miss life-sustaining care simply because they lack transportation. He built a family-owned operation rooted in dignity, reliability, and genuine compassion for every rider.
04
The Mission Today
Today Active Caring serves patients across Punta Gorda, Port Charlotte, North Port, Englewood, and surrounding communities — connecting hundreds of residents to the dialysis, oncology, specialist, and preventive care that sustains their health and independence.
Organizational Credentials
Licensed & Insured NEMT Provider
HIPAA-Aware Operations
Background-Checked Staff
CPR & First Aid Certified Fleet
Wheelchair-Accessible Vehicles
Family-Owned & Community-Rooted
Organizational Structure
Leadership & Team Structure.
A purpose-built team delivering healthcare access across Charlotte County — built for reliability, accountability, and community trust.
Executive Leadership
Albert Wilson
Founder & Executive Director
Strategic direction, community partnerships, organizational mission
Strategic direction, community partnerships, organizational mission
Operations
Albert Wilson
Operations & Administration
Daily operations, vehicle compliance, administrative functions, service quality
Daily operations, vehicle compliance, administrative functions, service quality
Patient Coordination
Polly Long
Dispatch & Scheduling
Real-time dispatch, patient scheduling, ride coordination, booking management
Real-time dispatch, patient scheduling, ride coordination, booking management
Field Operations
Omar Joachim
Transportation Services & Driver Operations
Driver operations, vehicle readiness, field service quality, patient safety
Driver operations, vehicle readiness, field service quality, patient safety
Community Impact
Samarie Wilson
Healthcare Partnerships & Community Relations
Hospital relations, dialysis center partnerships, social service coordination, community outreach
Hospital relations, dialysis center partnerships, social service coordination, community outreach
Charlotte County Community
Patients · Families · Healthcare Partners · Community Organizations
Rider Stories
Real People. Real Results.
"Active Caring made it possible for my mother to never miss her dialysis sessions. The driver was always on time, respectful, and patient. This service is a lifeline for our family."
"After my surgery, I had no way to reach my follow-up appointments. Active Caring stepped in and handled everything. The driver helped me to the door, waited, and brought me home safely."
"As a senior with limited mobility, I relied on family to take me to appointments. Active Caring gave me my independence back. Their kindness and care makes every appointment accessible and dignified."
Organizational Structure
Leadership & Our Team.
Experienced, committed professionals dedicated to safe and dignified transportation for every rider in Charlotte County.
Albert Wilson
Founder & Executive Director
Albert founded Active Caring after witnessing how transportation barriers prevent Charlotte County residents from reaching life-sustaining care. His mission: ensure no patient misses healthcare simply because they lack a ride.
Albert Wilson
Operations & Administration
Oversees daily operations, vehicle compliance, administrative functions, and service quality across all Charlotte County healthcare access routes.
Polly Long
Dispatch & Scheduling
Manages scheduling, real-time dispatch, and patient coordination. Primary point of contact for care access bookings and route management.
Omar Joachim
Transportation Services & Driver Operations
Leads driver operations, vehicle readiness, and field service quality. Ensures every patient receives safe, dignified, and timely care access.
Samarie Wilson
Healthcare Partnerships & Community Relations
Builds and maintains relationships with hospitals, dialysis centers, social service agencies, and community organizations across Charlotte County.
Active Caring — Family-Owned & Operated · Punta Gorda, FL · Charlotte County
Workforce & Community Initiative
We believe in second chances —
for patients, and for people.
Active Caring was built on the belief that access creates opportunity — for patients who need another shot at their healthcare, and for members of our community looking for a meaningful career.
We actively hire individuals re-entering the workforce, providing driver training, CPR/First Aid certification, and a stable career path in community healthcare access. Our workforce development initiative is a grant-eligible community benefit program.
Workforce Development
We invest in training and certifying community members who are re-entering the workforce, providing pathways to stable, meaningful employment.
Community Employment
Every driver we hire is a neighbor. Local jobs, local commitment, local impact — keeping Charlotte County dollars in Charlotte County.
Second Chances
We actively recruit individuals with barriers to employment, offering training, support, and a career that makes a real difference in people's lives.
Economic Impact
As we grow, so does our hiring. Every new route means a new job for a community member who needs it — and our community that benefits.
Support Healthcare Access
Help Remove Barriers to Care.
Transportation barriers lead to missed appointments, delayed diagnoses, and avoidable hospitalizations. Your support ensures that no patient in Charlotte County is denied healthcare access because they cannot arrange a ride.
Access to Care
Fund rides for patients who would otherwise miss life-sustaining appointments.
Independence
Help seniors maintain their healthcare access and quality of life.
Dialysis Continuity
Ensure no dialysis patient misses a treatment due to lack of transportation.
Healthcare Equity
Help underserved and uninsured residents reach the care they deserve.
Access to Care
Support Healthcare Access in Charlotte County
Donate or Partner with Us
We welcome individual donations, corporate sponsorships, and community partnerships that expand healthcare access for patients in need.
Get In Touch to Support →Call 941-763-4828Grant & Community Impact Summary
Organizational Profile & Impact.
A comprehensive overview of Active Caring's mission, service area, organizational structure, and community impact — prepared for healthcare partners, community foundations, government agencies, and grant reviewers.
Mission Statement
Active Caring Non-Emergency Medical Transportation provides safe, reliable healthcare access that ensures patients in Charlotte County never miss the care they need — delivered with compassion, professionalism, and an unwavering commitment to health equity.
Vision Statement
A future where every individual in Charlotte County — regardless of income, mobility, or circumstance — has dependable, dignified access to healthcare that sustains their health and independence.
Service Area
- Punta Gorda
- Port Charlotte
- North Port
- Englewood
- Surrounding Communities
- Charlotte County, Florida
Populations Served
- Seniors & Elderly Residents
- Dialysis & Chronic Care Patients
- Individuals with Disabilities
- Medicaid & Medicare Advantage Clients
- Hospital Discharge Patients
- Veterans
- Low-Income & Underinsured Residents
- Social Worker & Case Manager Referrals
Organizational Structure
- Albert WilsonFounder & Executive Director
- Albert WilsonOperations & Administration
- Polly LongDispatch & Scheduling
- Omar JoachimTransportation Services & Driver Operations
- Samarie WilsonHealthcare Partnerships & Community Relations
Healthcare Access Problem
1 in 5Adults miss appointments due to transportation barriers
30%Of no-shows in Charlotte County linked to lack of transport
3.6MAmericans miss medical care annually due to transportation
Community Benefit
- Eliminates transportation barriers to healthcare
- Reduces avoidable hospitalizations and ER visits
- Supports continuity of chronic disease treatment
- Maintains senior independence and quality of life
- Provides second-chance employment opportunities
- Strengthens local healthcare system capacity
Impact Metrics
5,000+
Patients Connected to Care
12,500+
Appointments Accessed
1,800+
Dialysis Treatments Supported
98%
Reliable Care Access Rate
650+
Hospital Discharges Coordinated
6+
Years of Community Service
Workforce Development Initiative
Active Caring actively recruits individuals re-entering the workforce, providing:
- Paid driver training & certification
- CPR & First Aid certification support
- Wheelchair securement training
- Patient dignity & sensitivity training
- Stable career pathway in healthcare access
Healthcare Partnerships
Active Caring partners with and serves patients from:
- Dialysis centers & nephrology clinics
- Hospital systems & discharge planners
- Oncology & chemotherapy centers
- Primary care & specialty practices
- Social service agencies & case managers
- VA & veterans service organizations
- Medicaid managed care organizations
Future Goals
- Expand fleet to serve more patients daily
- Launch 24/7 healthcare access coverage
- Establish formal hospital partnership agreements
- Build Medicaid MCO preferred provider status
- Grow workforce development to 10+ positions
- Achieve formal nonprofit / 501(c)(3) status
Funding Priorities
Expand Wheelchair-Accessible Fleet
Additional ADA-compliant vehicles to serve more mobility-limited patients across Charlotte County.
Fund Care Access for Uninsured Patients
Subsidized healthcare access for patients who lack Medicaid, insurance, or the ability to pay.
Grow Recurring Dialysis Access Program
Dedicated fleet and scheduling capacity for life-sustaining dialysis treatment access.
Invest in Driver Training & Certification
CPR/First Aid, wheelchair securement, and patient dignity training for all transportation staff.
Extend Service Hours for Evening Care
Expand availability for late appointments, second-shift treatments, and emergency care access.
Workforce Development Initiative
Second-chance employment program providing career pathways for community members re-entering the workforce.
For Funders, Partners & Reviewers
We welcome conversations with community foundations, government agencies, and healthcare partners.
Schedule a Ride · Get In Touch
Ready when you are.
Call or fill out the form to schedule your ride. We serve Charlotte County and surrounding communities with reliable, compassionate NEMT service — dialysis runs, doctor's appointments, specialist visits, and more.
Primary Phone
941-763-4828
Secondary Phone
941-763-1797
ActiveCaringNEMT@gmail.com
Address
2614 Charlene St
Service Cities
Punta Gorda · Port Charlotte · North Port · Englewood · Surrounding Communities
Request a Ride